Payment Policy

At Mendo Living, we want to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the payment methods accepted, payment processing, and other important details. By making a purchase from our website, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
    • Maestro
    • JCB
    • UnionPay
  • Digital Wallets:
    • PayPal
    • Apple Pay
    • Google Pay

All payments are processed securely through trusted payment gateways to ensure your personal information is protected.

2. Currency

All transactions on Mendo Living are processed in GBP (£) (British Pound Sterling). The prices displayed on our website include VAT (Value Added Tax), where applicable.

3. Payment Processing

  • Order Confirmation:
    After you place an order, we will send you an order confirmation email. This email confirms that we have received your order, but it does not mean that payment has been processed or accepted.

  • Payment Authorization:
    Payment will be charged to your selected payment method only once your order is confirmed and processed. In some cases, we may request additional verification of payment information to prevent fraudulent transactions.

  • Order Cancellation:
    If your payment cannot be processed or if there is an issue with your order, we may cancel your order and notify you. If your payment was successfully processed before the cancellation, a refund will be issued to the original payment method.

4. Security

Your privacy and the security of your payment details are of utmost importance to us. We use secure payment gateways to process all transactions, and all sensitive payment data is encrypted.

  • Payment Security:
    All payments on Mendo Living are processed through secure payment platforms. We use SSL (Secure Socket Layer) encryption to protect your payment details during transmission.

  • Fraud Prevention:
    To protect both our customers and ourselves from fraud, we may use various fraud detection systems during the payment process. If your payment is flagged by our system, you may be contacted for verification before your order is processed.

5. Payment Errors or Issues

  • Failed Payments:
    If your payment fails due to insufficient funds, incorrect payment details, or any other reason, your order will not be processed, and you will be notified. Please ensure that the payment information you enter is accurate.

  • Currency Conversion Fees:
    If you are using a payment method issued outside of the United Kingdom, your bank or card issuer may apply currency conversion fees. These fees are beyond our control and will be charged by your financial institution.

6. Refunds and Charges

  • Refunds:
    In the event of a return, refund requests will be processed to the original payment method within 7 business days of receiving the returned item. Please note that it may take a few additional business days for the refund to reflect in your account, depending on your payment provider.

  • Partial Refunds:
    If a portion of your order is returned, only the cost of the returned items will be refunded. Shipping charges (if applicable) are not refunded unless the return is due to an error on our part.

7. Changes to Payment Policy

We reserve the right to update or change this Payment Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the bottom. Please review this policy periodically for updates.

8. Contact Us

If you have any questions or concerns regarding our Payment Policy or need assistance with your payment, please feel free to contact us:

  • Email: info@mendo-living.com
  • Phone: +44 7477 477373
  • Business Address: 2 Merrow St, London SE17 2NJ, United Kingdom