Return & Refund Policy

At Mendo Living, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, and we’re here to help. Please read our Return and Refund Policy below to understand how we handle returns, refunds, and exchanges.

1. Return Policy

We accept returns within 30 days of receiving your order. If you are not satisfied with your purchase or if the item is damaged, you can return it for a full refund, provided it meets the conditions listed below.

  • Condition of Items: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Excluded Items: Certain items such as custom-made or personalized products are non-returnable unless they arrive damaged or defective.
  • Return Window: The return request must be made within 30 days of receiving your order.

To initiate a return, please contact us at info@mendo-living.com or call +44 7477 477373 with your order details.

2. Return Shipping Costs

  • Customer Responsibility: If the return is due to a mistake made by the customer (e.g., ordering the wrong item, wrong size, etc.), the customer is responsible for the return shipping costs.
  • Damaged or Defective Items: If the item is damaged or defective, we will cover the return shipping cost. Please notify us immediately if your item is damaged or defective upon arrival so we can resolve the issue promptly.

3. Refund Policy

Once we receive your returned item and it is inspected to meet the return conditions, we will process your refund. Refunds will be issued to the original payment method used at checkout.

  • Refund Processing Time: Please allow up to 7 business days for your refund to be processed. The time it takes for the refund to appear in your account depends on your payment method and bank policies.
  • Partial Refunds: In some cases, if the item is returned in a less-than-new condition (e.g., missing parts, damaged packaging), a partial refund may be issued.

4. Exchange Policy

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.

5. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@mendo-living.com or +44 7477 477373 with your order number and the item you wish to return.
  2. Return Authorization: We will provide you with a Return Authorization and instructions for returning your item.
  3. Package the Item: Ensure that the item is securely packaged in its original packaging. Include any tags, accessories, or instructions that came with the item.
  4. Return the Item: Ship the item to the address provided. Please ensure that the return shipping is tracked so you can confirm it reaches us.
  5. Refund Processing: Once we receive and inspect the item, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@mendo-living.com or +44 7477 477373 with your order number and details of the issue. We will resolve the issue by sending you a replacement or issuing a full refund, depending on your preference.

  • Damaged Items: If your item is damaged during shipping, we may require photographic evidence of the damage to process a claim with the shipping carrier.
  • Incorrect Items: If you receive the wrong item, please let us know right away so we can arrange for the correct item to be sent to you at no extra cost.

7. Refund Method

Refunds will be credited to the original payment method used during the transaction. Depending on your bank or payment provider, it may take up to 7 business days for the funds to appear in your account.

8. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to get in touch with us. We’re here to help!

  • Email: info@mendo-living.com
  • Phone: +44 7477 477373
  • Business Address: 2 Merrow St, London SE17 2NJ, United Kingdom