Privacy Policy

At Mendo Living, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.mendo-living.com, and make purchases from us. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

  • Personal Information:
    When you place an order, we collect personal details such as your name, email address, billing address, shipping address, phone number, and payment details.

  • Usage Data:
    We collect information about how you access and use our website, such as IP addresses, browser type, operating system, and the pages you visit on our website.

  • Cookies and Tracking Technologies:
    We use cookies and similar technologies to track activity on our website and improve your experience. Cookies are small files stored on your device that help us remember your preferences, improve functionality, and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing:
    To process and fulfill your orders, including delivering products, issuing refunds, and customer support.

  • Communication:
    To send order confirmations, shipping updates, promotional emails, and other relevant information. You can opt-out of promotional emails at any time by clicking the unsubscribe link in the email.

  • Improve Our Website and Services:
    To analyze usage patterns and improve our website functionality, product offerings, and customer service.

  • Marketing and Promotions:
    To send you updates about new products, promotions, and discounts that we believe may interest you. You can choose not to receive marketing communications by opting out.

3. How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard encryption protocols (such as SSL) to protect sensitive data, including payment information, during transmission over the internet. However, no method of data transmission is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers:
    We may share your information with trusted third-party service providers who assist us in processing orders, payments, shipping, marketing, and customer support. These service providers are obligated to protect your information and only use it for the purpose for which it was provided.

  • Legal Compliance:
    We may disclose your information if required by law, such as to comply with a subpoena or other legal processes, or if we believe it is necessary to protect our rights, property, or safety, or that of our customers.

5. Cookies and Tracking Technologies

Cookies are small files that are stored on your device when you visit a website. We use cookies to enhance your shopping experience and provide functionality such as keeping items in your cart and remembering your preferences.

You can manage cookies through your browser settings and choose to block or delete them. However, blocking cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

As a customer in the United Kingdom, you have certain rights regarding your personal information, including:

  • Access:
    You have the right to request access to the personal information we hold about you.

  • Correction:
    If any of your personal information is inaccurate or incomplete, you have the right to request corrections.

  • Deletion:
    You have the right to request the deletion of your personal data under certain conditions.

  • Opt-Out of Marketing:
    You can opt-out of receiving marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly at info@mendo-living.com.

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we discover that we have collected personal information from a child under 16, we will delete that information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the bottom. Please review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us:

  • Email: info@mendo-living.com
  • Phone: +44 7477 477373
  • Address: 2 Merrow St, London SE17 2NJ, United Kingdom