Terms Of Service

Welcome to Mendo Living! By accessing or using our website, www.mendo-living.com, you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and content contributors.

1. General Terms

Eligibility:
To use our website, you must be at least 18 years old or the age of majority in your jurisdiction. By using our website, you represent and warrant that you meet this age requirement.

Account:
You may create an account on our website to make purchases and manage your orders. You are responsible for maintaining the confidentiality of your account and password, and for all activities under your account.

Product Availability:
All products displayed on our website are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue products without notice.

2. Products and Pricing

Product Information:
We strive to provide accurate descriptions and images of all our products. However, we do not guarantee that all product descriptions, pricing, or images are error-free. If a product is mistakenly listed with incorrect pricing or details, we reserve the right to cancel any orders placed for that item.

Pricing:
All prices listed on our website are in GBP (£) and include VAT. Shipping costs are free within the United Kingdom.

Product Descriptions:
We do our best to ensure that our product information is accurate, but we do not guarantee that the product descriptions are 100% accurate, complete, or error-free.

3. Ordering and Payment

Order Process:
By placing an order on www.mendo-living.com, you are offering to purchase a product, subject to availability. All orders are subject to acceptance by us, and we may refuse or cancel your order for reasons including product availability, pricing errors, or suspected fraud.

Payment Methods:

We accept the following payment methods:

  • Visa, MasterCard, American Express, Discover, Maestro, JCB, UnionPay
  • PayPal, Apple Pay, Google Pay


Order Confirmation:
After you place an order, we will send you an email confirming your order details. This email is an acknowledgment of your purchase, not an acceptance of your order. A separate email will be sent to confirm that your order has been dispatched.

4. Shipping and Delivery

Shipping Method:
We offer Free Shipping within the United Kingdom for all orders.

Shipping Times:

    • We process orders within 1-3 business days of receiving them.
    • The estimated delivery time for orders is 3-8 business days from the dispatch date, depending on your location.

Shipping Restrictions:
Currently, we only ship to addresses within the United Kingdom.

Order Cut-Off Time:
Our order cut-off time for processing is 6:00 pm (GMT) each day. Orders placed after this time will be processed on the next business day.

5. Returns and Refunds

Returns Policy:
We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.

Return Shipping Costs:
If the return is due to customer error (e.g., wrong item ordered), the customer is responsible for the return shipping costs. If the return is due to a defect or our error, we will cover the return shipping.

Refund Processing:
Refunds will be processed to the original payment method within 7 business days of receiving the returned item. Please note that it may take a few additional business days for the refund to reflect in your account, depending on your payment provider.

Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Intellectual Property

Ownership of Content:
All content on www.mendo-living.com, including but not limited to text, images, logos, graphics, videos, and product designs, is the property of Mendo Living and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Mendo Living shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our website or products, even if we have been advised of the possibility of such damages.

8. Governing Law

These Terms and your use of the website shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Changes to the Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this page regularly to stay informed about our terms.

10. Contact Information

If you have any questions regarding our Terms of Service, please contact us:

  • Email: info@mendo-living.com
  • Phone: +44 7477 477373
  • Business Address:  2 Merrow St, London SE17 2NJ, United Kingdom